Kanban: A Tool for Distributed Teams Tries to Overcome Endemic Outsourcing...
The obvious goal of any outsourced operation is that the provider is a seamless extension of the company they serve. That ideal is easy to expound but difficult to achieve; if you are not familiar...
View ArticleFraud Finds New Way to Infect Outsourcing Relationships
Outsourcing processes and technologies outside direct organizational control inevitably increases the risk of fraud. However, as explained by Andres Otero, Latin American Managing Director and Market...
View ArticleYoung America Shifts a Call Center from Canada to Mexico
U.S. marketing agency Young America is moving one of its contact centers from Canada to Mexico, a move analysts say is largely aimed at cutting costs. The Carver County, Minnesota-based firm has most...
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Why Customers Should Completely Rethink Third-Party Risk
Why Customers Should Completely Rethink Third-Party Risk Companies working with outsourcing partners, either offshore or Nearshore, have entered into a whole new universe of risk management as they...
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